Where has my Egg VISA card gone?

Ages ago I signed up for an Egg.com VISA card for a trip to the US. Since then I’ve used it for various random things before signing up for a Natwest VISA and pretty much ignoring the Egg one. At one point I reduced its credit limit to ¬£300 (the lowest it would go) and put it in a box for safe keeping.

I tried to cancel it yesterday, only to discover Barclaycard now appear to have bought Egg’s VISA card system and that I now need to do all my dealings with them. Fair enough, a letter or something might have been nice, but whatever.

Tried to visit Barclaycard’s website to see what’s going on and it seems I should¬†have received a new Barclaycard because my Egg one is now invalid. Well no, I didn’t.

Do you know how impossible it is to get anywhere with Barclaycard’s customer service system if you don’t have one of their cards? The immensely patronising automated phone system explains three times to me about typing in my “long number from the front of the card” or pressing ‘1’ to open an account.

Eventually their system gave up and put me through to a moderately helpful human who was completely unable to find me on their system. Seems I have no account with Egg and no account with Barclaycard.

… then he put me on hold and the line went dead … Oh well, I was bored anyway (have you noticed how when this happens they never call you back? And you never get given any form of ID to contact the same human you had last time?).

If I suffer mind-crushing boredom next week I’ll root around amongst my stuff to see if I can find an Egg card and see if the “long number off the front that starts with 4263” (I know what a credit card number looks like, I’m not a moron!) is magic enough to work on them.

If not, I guess an admin cockup has worked in my favour! That’d majorly suck if this was my proper VISA card I actually used though.

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